Spa Therapist
Job type
Full Time
Qualification
Diploma, Vocational
Location
Nairobi
Deadline
Oct 8
Job description & requirements
Key Responsibilities
- Welcome, check-in and assist guests professionally, ensuring a warm and personalized spa experience.
- Manage spa reservations, phone inquiries, walk-ins, appointments and daily therapist schedules efficiently.
- Provide accurate information on spa treatments, products, packages and promotions to guests.
- Process payments, maintain accurate client records and ensure confidentiality of guest information.
- Promote spa services to in-house guests, conference delegates and walk-in clients through effective engagement and upselling.
- Maintain a clean, calm, organized and inviting spa reception, treatment and lounge areas.
- Collaborate with other hotel departments to generate internal referrals and increase spa bookings.
- Support spa marketing initiatives, events, promotions and guest engagement activities within the hotel.
- Encourage guest retention through re-booking, treatment recommendations, package sales and personalized service.
- Coordinate with therapists and management, record guest feedback, and prepare daily operational and sales reports.
Qualifications & Experience
- Certificate or Diploma in Beauty Therapy, Spa Therapy, Cosmetology or a related field.
- Previous experience in a five-star hotel, luxury resort, or high-end spa will be an added advantage.
- Excellent customer service and communication skills.
- Good knowledge of spa treatments, products and wellness services.
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