SD-WAN NOC Engineer – L1
How to apply
Send your CV and cover letter to:
Subject: SD-WAN NOC Engineer – L1 – Your Name
Closes Sep 28 · 3 days left
Job type
Full Time
Qualification
BA/BSc/HND, Professional Certificate
Experience
1 - 3 years
Location
Nairobi
Deadline
Sep 28
Job description & requirements
Location: Nairobi, Kenya
Working Hours: 24/7 Rotational Shifts
Experience: 1–3 years in Networking / NOC Operations
Reporting to: NOC Team Lead / NOC Manager
About the Role
- We are looking for an SD-WAN NOC Engineer to monitor and support multivendor SD-WAN environments, perform first-level troubleshooting, and coordinate incident resolution while maintaining network availability and customer SLAs.
Key Responsibilities
- • Monitor SD-WAN devices, WAN links, tunnels, alarms and network performance. • Troubleshoot connectivity, packet loss, latency, routing and device issues. • Log, prioritize and track incidents within agreed SLAs. • Collect diagnostic information and escalate issues to L2 teams. • Coordinate with ISPs, field engineers and customer teams for service restoration. • Support device onboarding, replacements, post-change validation and shift handovers. • Maintain incident updates, reports and troubleshooting documentation.
Required Skills
- Cisco Catalyst SD-WAN (Viptela): vManage, vSmart, vBond, cEdge/vEdge, OMP, TLOCs & IPsec.
- VMware SD-WAN (VeloCloud): Orchestrator, Edges, Gateways, DMPO & link monitoring.
- Fortinet Secure SD-WAN: FortiGate, FortiManager, FortiAnalyzer, SD-WAN & IPsec VPNs.
- Strong fundamentals in TCP/IP, subnetting, VLANs, DNS, DHCP, NAT and routing.
- Familiarity with CLI, ping, traceroute, monitoring and ticketing tools.
Qualifications
- B.E./B.Tech., BCA, B.Sc. IT/Computer Science, Diploma or equivalent experience.
- CCNA or relevant vendor certification is an advantage.
- Hands-on exposure to at least one listed SD-WAN platform preferred.
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