Operations Specialist
Job type
Full Time
Qualification
BA/BSc/HND
Location
Mombasa
Deadline
Not specified
Job description & requirements
YOUR MISSION
- The Supply Operations Specialist will be responsible for leading and supervising Glovo Couriers across expansion cities as they conduct day-to-day operations, managing the Couriers, and ensuring organizational effectiveness by providing leadership for the organization's operational functions.
THE JOURNEY
- Provide support to different stakeholders with administrative tasks.
- Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.
- Optimize acquisition (growth), retention, and performance for Couriers. Evaluate and improve processes for organizational efficiency.
- Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning the flow
- Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.
- Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
- Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.
- Give life to your craziest ideas and have an immediate impact thinking out of the box!
- Stock management and courier equipment ensuring quality bags on streets
Qualifications
WHAT YOU WILL BRING TO THE RIDE
- Communication skills and the ability to solve problems quickly
- High motivation to work in a fast-growing environment
- An analytical mindset
- Excel skills
- Enjoy teaching and adapting new employees
- Good energy and love what you do, even on bad days
- Intermediate or higher level of English proficiency
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