Manager, Home & Digital Health Services, Outreach Administration

**Position Summary**

The position holder will be responsible for developing and scaling services, growing patient volumes and revenue, building strategic partnerships, improving patient experience, and ensuring safe, efficient, high-quality and sustainable service delivery. A key focus of the role will be translating strategic digital and technology initiatives into practical, sustainable healthcare services—from pilot and implementation through to adoption, scale-up and ongoing operational management.

**Responsibilities:**

• Provide overall leadership for Home Health and Digital Health Services, ensuring efficient day-to-day operations, effective patient access and scheduling, care coordination, service delivery, follow-up, and scalable operating models.
• Develop and execute growth strategies to increase patient volumes, referrals, utilization and revenue, while identifying new markets, patient segments, revenue opportunities and channels for service expansion.
• Build and manage relationships with physicians, corporates, employers, insurers/payers, institutions, technology providers and other strategic partners to create new referral, service and commercial opportunities.
• Operationalize new technologies and technology-enabled models of care, coordinating pilots, implementation, adoption and scale-up while ensuring solutions are effectively integrated into routine healthcare operations.
• Identify unmet patient and market needs and lead the development, business-case evaluation, piloting, launch and scaling of new home-based and digital healthcare services.
• Establish and maintain robust quality and risk controls, ensuring compliance with organizational standards, regulatory requirements and applicable digital health, privacy and information-security requirements.
• Develop and manage budgets, revenue and volume targets, pricing and commercial models, while monitoring costs, productivity, contribution and return on investment to ensure long-term financial sustainability.
• Design and continuously improve seamless, accessible and patient-centered journeys across home, digital and related healthcare services, using patient feedback, complaints and service data to drive improvement.
• Develop and monitor service dashboards and KPIs covering growth, revenue, utilization, digital adoption, productivity, patient experience, quality, safety and financial performance, using insights to identify opportunities and address operational gaps.
• Build and develop high-performing teams while fostering strong collaboration across clinical, operational, commercial, digital, IT, quality, risk, finance, marketing and other support functions.

**Requirements:**

• Bachelor’s degree in healthcare management, Business Administration, Health Sciences, Nursing, Pharmacy, Engineering, Operations, Technology Management or a related field.
• A postgraduate qualification such as MBA, MHA, MPH or equivalent is an advantage.
• 7–10 years of relevant professional experience, preferably within healthcare.
• At least 3–5 years’ experience in a managerial, service-line, operations, business development, digital health or transformation role.
• Demonstrated experience in business development, service growth, partnership development or commercial management.
• Proven experience developing business cases and launching, implementing or scaling new services or technologies