Credit Controller- Kenya

JOB PURPOSE

• Main role will be to manage a number of customer accounts in line with the provisions of the country Credit policy.

KEY ACCOUNTABILITIES/ RESPONSIBILITIES

Job Duties and Key Responsibility Areas

(What is Done, to What, and Why)

• Ensure the aging on the client’s accounts are as per the company credit policy and where not to apply the collection treatment plans as provided for in the country credit policy.
• Ensure customers pay on time and chase any overdue invoices
• Monitoring debtor balance to ensure a reduction in debtors
• In liaison with the cashier monitor the receipting of the daily collection in the clients’ accounts.
• Notify the Senior Credit controller on any warnings of financial distress on any one of the AGILITY customers in order to advice the management in line with the Company policy
• Provide a weekly status report on each of the accounts under portfolio during the weekly debtors review meeting
• Ensure payments received from the customers are accompanied by remittance advice
• Allocate all clients receipts as per the remittance advices and where no remittance is provided by the client get a commitment to allocate the receipts from the oldest invoice in the account
• Liaise and inform the Credit Control Manager of any direct transfers to the company's bank accounts for confirmation and subsequent receipting in the clients’ accounts
• Send regular statements to clients and ensure that the balances outstanding from the clients are accurate at all times
• Act as lead in addressing the customer’s disputes in liaison with the operations/ billing/ sales/ CS teams and escalating any unresolved disputes as per the guidelines in the country credit policy.
• Reconcile to the general ledger all receivable account balances at end of each month and any variance explained and documented accordingly
• Liaise with the operational staff to ensure that client invoices are accurate, are delivered on a timely basis with all the necessary documentations and any client query addressed as per set KPI’s and as per the country credit policy
• Liaise with the other credit control team members and ensure there is order and support in collection department.
• Provide a weekly status report on each of the accounts under portfolio during the weekly debtors review meeting
• Ensures adherence to quality standards and applicable regulatory requirements in Food Safety, Occupational Health & Safety, and Environment.

COMMUNICATION AND WORKING RELATIONSHIPS

• Typical Level of Interaction
• Advanced: Influence using logic and facts. Communication is important to the achievement of job objectives.
• Primary Internal Contacts
• Finance Department – for reconciliation, reporting, and payment processing.
• Sales Team – to align on customer credit terms and resolve disputes.
• Customer Service – for handling queries related to invoices or deliveries.
• Management – for escalations and credit risk decisions.
• Legal Team – when dealing with overdue accounts or litigation.
• Level of Audience (Internal)
• Typical level of audience
• Clerical / Operational
• Supervisory / Junior Professional
• Middle Management / Seasoned Professional
• Primary External Contacts
• Customers/Clients – for payment follow-ups, credit terms, and resolving discrepancies.
• Banks/Financial Institutions – for payment processing and credit facilities.
• Debt Collection Agencies – for overdue accounts.
• Auditors – during financial audits.
• Suppliers – if there are linked credit arrangements.
• Level of Audience (External)
• Supervisory / Junior Professional
• Middle Management / Seasoned Professional
• Senior / Top Management

OPERATING ENVIRONMENT

• Frequent interaction with Finance, Sales, Customer Service, and Management teams to ensure accurate billing, resolve disputes, and manage credit risk.
• Direct engagement with customers for payment follow-ups, credit terms discussions, and resolution of account discrepancies. Occasional liaison with banks, auditors, and debt collection agencies.
• High attention to detail, ability to work under pressure to meet deadlines, and proactive management of outstanding accounts.
• Operates within approved credit policies and escalates high-risk accounts to management for review.

MINIMUM QUALIFICATIONS/ EDUCATION/ EXPERIENCE/ TRAINING/ KNOWLEDGE

Education & Professional Certifications

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• Professional certification (CPA, ACCA) is an added advantage.

Work Experience

• Minimum of 5 years’ experience in credit control, accounts receivable, or financial management.
• Proven track record in managing collections and credit risk.

Technical Skills & Knowledge

• Strong understanding of credit policies, financial regulations, and compliance requirements.
• Knowledge of customer account management and reconciliation processes.
• Familiarity with relevant laws governing credit and collections
• Excellent negotiation and communication skills.
• High attention to detail and ability to work under pressure.
• Analytical and problem-solving capabilities.