Account Manager - BaaS
How to apply
Send your CV and cover letter to:
Subject: Account Manager - BaaS – Your Name
Job type
Full Time
Qualification
BA/BSc/HND
Experience
3 - 4 years
Location
Nairobi
Deadline
Not specified
Job description & requirements
KEY RESPONSIBILITIES
- Manage and grow relationships with BaaS clients, fintechs, corporates and strategic partners.
- Serve as the primary point of contact for assigned clients and ensure a high-quality client experience.
- Understand client business needs and recommend relevant banking and BaaS solutions.
- Drive onboarding, implementation and ongoing account management for clients.
- Identify opportunities for upselling, cross-selling and business growth.
- Work closely with Product, Technology, Operations, Compliance and Risk teams.
- Monitor client performance, transaction volumes, and usage trends.
- Analyze account data and provide insights that improve client engagement and business outcomes.
- Prepare account reviews, performance reports and client updates.
- Stay informed on developments in fintech, payments and digital banking Support business development initiatives and contribute to the growth of the BaaS portfolio.
WHAT WE'RE LOOKING FOR
- Bachelor's degree in Business, Finance, Economics, Marketing, Technology or a related field.
- Minimum 3-4 years' experience in account management, relationship management, business development or client success.
- Experience in BaaS, fintech, banking, payments or financial technology will be an added advantage.
- Strong understanding of digital financial products and customer journeys.
- Excellent relationship management and communication skills.
- Strong commercial and negotiation skills
- Ability to understand client needs and translate them into practical solutions.
- Strong analytical, problem-solving and presentation skills.
- Self-driven, target-oriented and comfortable working in a fast-paced environment.
Similar jobs
Sales Capability Manager
PZ Cussons
Job Purpose: The role is critical to drive measurable improvement in sales force effectiveness and commercial performance. Delivery of higher sales productivity and sustainable profitable growth. Problem Solving, Judgement & Impact Problem Solving - Diagnose root causes of sales performance gaps using sales data, field observations, customer insights and capability assessments. Develop practical solutions that address both people and process issues. Commercial Judgement - Determine which sales capability and excellence initiatives will have the greatest commercial impact and prioritize resources accordingly. Data-Based Decisions - Use sales, productivity, distribution, SFA and
Internship- Sales
PZ Cussons
Key Accountabilities Support the planning, execution, and monitoring of departmental projects and initiatives. Manage assigned project activities and provide regular progress updates to the supervisor. Collect, analyze, and interpret data to support business decisions and project outcomes. Prepare reports, presentations, and recommendations based on project findings. Collaborate with cross-functional teams to ensure successful delivery of project objectives. Participate in process improvement initiatives aimed at enhancing business performance and efficiency. Conduct research on market trends, consumer insights, competitor activities, or supply chain operations as required.
Insurance Sales
ICEA Lion Group
Role Description This is a full-time, on-site Insurance Sales role based in Nairobi County, Kenya. The Insurance Sales professional will identify prospective clients, present suitable insurance solutions, and close sales across various product lines, including life, health, and general insurance. Daily activities include conducting client meetings, assessing customer needs, preparing quotations, and processing applications in line with company policies and regulatory requirements. The role involves ongoing customer service, policy reviews, and renewals to ensure retention and satisfaction, as well as collaboration with internal teams and brokerage partners where applicable. The