Unit Service Coordinator

Responsibilities:

• Update daily census on the computer system and ensures accurate bed allocation and billing class for the patients in the unit.
• Manage Unit admissions, transfers and discharges, and communicates these movements to the Nurse Manager.
• Ensure accurate filing of patients' records such as insurance forms, diagnostic and clinical reports as per hospital policy.
• Ensure availability of required stationery in the unit and in the nursing stations.
• Responsible for unit stocks and prompt billing of used consumables, drugs and professional fees after unit procedures.
• Assist the nurse manager with distribution and collection of Satisfaction Survey Questionnaires and is familiar with the Complaint handling System.
• Maintains open communication of available beds for admission with patient services staff and duty managers.
• Maintains physician fee for service book and ensure physicians have signed after the ward rounds/procedures.
• Handles incoming calls and routes them to the appropriate persons
• Collaborates with patient services to schedule follow up appointments for patients
• Communicate with patients about any change in their appointment schedules and consult their physicians before rescheduling.
• Responds to enquiries by visitors' staff and provides appropriate directions.
• Ensure patient records are sent to Medical Records Department.
• Collaborate with Consulting Clinic staff to make follow-up appointments for discharged patients
• Handles incoming calls and directs them to the appropriate persons.
• Works closely with security officer of the unit to control visitors.
• Participates in unit-based quality improvement projects
• Any other duty as assigned by the Nurse Manager.

Requirements:

• Minimum O ’level Certificate
• Certificate/Diploma in Computer Operations.
• Certificate/experience in Front Office Management.
• Heart saver certification is an added advantage.
• Minimum 2 years of front office experience in a busy organization.
• Excellent written and Verbal communication skills.
• Ability to work within a multidisciplinary team.
• Respect for colleagues, patients and their families.