Spa Supervisor
Job type
Full Time
Qualification
Diploma
Experience
2 - 4 years
Location
Nairobi
Deadline
Oct 9
Job description & requirements
Job Summary
Oversee the daily operaIons of the spa, ensuring excepIonal guest experiences, smooth staff coordinaIon, and adherence to hotel service standards. Acts as a key point of contact for guests and therapists during shiQs.
Key Responsibilities
- Supervise daily spa operations, including scheduling, treatment room readiness, and guest flow
- Lead, train, and motivate spa therapists, receptionists, and attendants
- Handle guest inquiries, feedback, and service recovery professionally
- Monitor inventory of spa products and supplies, and coordinate reordering
- Ensure compliance with hygiene, safety, and licensing regulations
- Assist with rostering, performance monitoring, and on-the-job coaching of staff
- Support achievement of spa revenue targets through upselling and retail sales
- Maintain cleanliness, ambiance, and presentation standards throughout the spa
- Prepare shift reports and communicate updates to the Spa Manager
Requirements
- Diploma/certification in spa therapy, cosmetology, or hospitality management
- 2–4 years’ experience in a spa environment, with at least 2 years in a supervisory role
- Strong knowledge of spa treatments, products, and wellness trends
- Excellent guest service, leadership, and communication skills
- Ability to work flexible hours, including weekends and holidays
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