Security Officer

Key Responsibilities

As our Security Officer, you will:

• Maintain a safe and secure environment for guests, staff and visitors.
• Respond promptly and professionally to security incidents and emergencies.
• Complete clear, accurate and timely incident reports.
• Control access to restricted areas and sensitive locations.
• Conduct scheduled security patrols across the property and identify potential risks.
• Monitor CCTV and identify, investigate and report suspicious or unusual activity.
• Maintain proper control and accountability of master, emergency and restricted area keys.
• Safeguard hotel property, equipment and guest belongings.
• Ensure lost and found items are properly handled, recorded and secured.
• Support the effective response to fire, medical, evacuation and other emergencies.
• Identify and promptly report safety and security hazards.
• Monitor parking areas, loading zones and vehicle movements.
• Ensure visitors, contractors and service providers comply with hotel access procedures.
• Monitor staff adherence to established hotel security procedures.
• Work closely with Front Office, Food & Beverage, Housekeeping, Engineering, Finance and other departments to maintain a secure operating environment.
• Protect sensitive guest, staff and hotel information.
• Provide clear and accurate security handovers between shifts.
• Ensure security equipment is operational and promptly report defects.
• Report to work on time and remain alert, attentive and ready throughout the shift.
• Participate actively in security, emergency response and guest service training.

The Person Behind the Role

• Technical security knowledge is important. How you think and behave is equally important to us.

INQUISITIVE

• You are naturally observant. You question assumptions, investigate irregularities and actively seek information before reaching conclusions.

RESOURCEFUL

• You think on your feet and find practical solutions, even when resources, information or time are limited.

EFFICIENT

• You work systematically, prioritise effectively and respond with pace without compromising standards or attention to detail.

DETERMINED

• You take ownership. You follow issues through, maintain focus under pressure and do not leave important matters unresolved.

EXPRESSIVE

• You communicate confidently and respectfully. You bring warmth and personality to the role while knowing when discretion and firmness are required.

What We're Looking For

You should have:

• A Diploma in Security Management, Criminology or a related security discipline.
• Certification in Basic First Aid and Firefighting.
• Basic training in investigations, incident management and crime scene preservation.
• Hands on experience in security operations, preferably within the hospitality industry.
• Working knowledge of hotel security systems, procedures and access control processes.
• Proven experience responding to and managing emergencies in a busy and complex operating environment.
• Experience conducting regular property inspections, identifying security and safety risks and preparing detailed reports for management action.
• Good communication and interpersonal skills, with the ability to interact professionally with guests, colleagues and external stakeholders.
• A high level of integrity, confidentiality and professional conduct.
• Strong attention to detail and the ability to identify potential risks, unusual behaviour and irregularities.
• The ability to remain calm, alert and professional during incidents and high pressure situations.
• Good observation, judgement and problem solving skills.
• The ability to collaborate effectively across hotel departments.
• Flexibility to work nights, weekends, public holidays and rotational shifts.