Learning Community & Hub Operations Intern: Nairobi
Job type
Full Time
Qualification
BA/BSc/HND
Location
Nairobi
Deadline
Not specified
Job description & requirements
Specific Responsibilities
Learner Support and Community Engagement
- Provide timely support and guidance to learners throughout their ALX program journey
- Assist with onboarding activities to help learners successfully start their courses
- Track learner progress, identify challenges, and proactively offer solutions
- Support data collection and reporting on learner milestones and program outcomes
- Facilitate communications and engagement campaigns across multiple channels
- Collaborate with mentors, program managers, and other stakeholders to coordinate learner support
- Assist with organizing learning events, webinars, and workshops to drive community engagement
- Contribute ideas to improve learner experience processes and systems
- Support any other activities that advance learner or community engagement
Hub Operations and Stakeholder Management
- Maintain strong relationships with key hub stakeholders and partners
- Ensure hub cleanliness, safety, and operational standards through weekly inspections
- Coordinate and meet with hub support staff to ensure alignment, track delivery on duties, and surface any challenges
- Ensure hub access, maintenance, and repairs are handled promptly
- Maintain a safe, clean environment for learners and the wider ALX community
- Collect monthly feedback from the ALX community on areas for improvement
- Ensure hub property and assets are well maintained, reporting any repairs or breakages promptly
- Liaise with service providers and maintain records of services rendered and related payments for reporting
Skill Requirements - Essential
- Strong verbal and written communication skills
- Ability to engage and motivate learners from diverse backgrounds
- Excellent organizational skills and attention to detail
- Problem solving mindset, able to work independently and collaboratively
- Proficiency with common digital tools (Google Workspace, Slack, Zoom, etc.)
- Data analysis skills to interpret learner attendance and progress reports
Skill Requirements - Preferable
- Previous experience in education support, customer service, or learner engagement
- Experience managing social media communities or digital learning platforms
- Basic understanding of program or project management tools
- Exposure to data visualization tools (e.g., Google Data Studio, Power BI)
Person Specification/Attributes
- Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
- Humility: Openness to learning, seeking help when needed, and a focus on serving others.
- Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
- Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
- Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
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