L1 Customer Support Agent - Kenya
Job type
Full Time
Qualification
BA/BSc/HND
Experience
2 years
Location
Nairobi
Deadline
Not specified
Job description & requirements
What You'll Be Doing
- As a customer support agent, ensure all our clients’ needs are met as they navigate through our product.
- Assist customers through all available engagement channels.
- Be open to having a flexible and dynamic working schedule.
- Promote the value of the product through a wonderful customer experience.
- Review customer complaints and concerns and seek to improve the customer experience.
- Carry out callout exercises to educate clients on existing and new products.
- Do callout surveys on customer satisfaction and perception of our brand image.
What Makes You a Great Candidate
- At least 2 years of college education.
- Excellent written and verbal communication skills in Swahili and, English, with any other local languages being an advantage.
- Previous experience in customer support.
- Ability to cope under pressure and work with minimal supervision.
- A genuine interest in helping others and providing exceptional service.
- Ability to handle pressure and work independently.
- Strong interpersonal skills and a quick learning ability.
- Interest in the sports industry; knowledge of football betting is a plus.
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