Field Director-(Operations,People&Client Success)

POSITION SUMMARY

• The Field Director – Kenya is the senior leader responsible for the overall management, performance, culture, growth, and operational effectiveness of the organization's Kenya operations.
• The role combines:operations leadership, recruiting, client relationship management, human resources oversight, employee development, financial oversight, and organizational development.
• The Field Director serves as the primary link between Kenya operations, U.S.-based leadership, clients, and Kenya-based remote professionals. The position is initially hands-on and requires direct involvement in key recruiting, client, employee, and operational activities, with the role expected to become increasingly strategic as the organization grows.

KEY RESPONSIBILITIES

Operations Leadership and Business Management

• Provide overall leadership and direction for Kenya operations.
• Execute the organization's operating plan in line with business objectives.
• Establish clear operating standards, accountability structures, responsibilities, and escalation procedures.
• Ensure effective collaboration across departments and functions.
• Identify operational risks, staffing requirements, service gaps, and opportunities for improvement.
• Develop scalable systems and processes that support business growth.
• Represent Kenya operations in discussions with executive leadership.
• Address priority business and client matters requiring senior-level intervention.
• Act as an authorized signatory or company representative where formally appointed.

People Leadership, Culture and Development

• Lead and oversee key Kenya-based functions, including Recruiting, Client Concierge, Human Resources, Finance/Accounting, and Executive Support.
• Set clear objectives and performance expectations for managers and team members.
• Conduct regular leadership, team, and performance meetings.
• Coach, mentor, and develop managers and employees.
• Support professional development through training, leadership discussions, and continuous learning initiatives.
• Promote a respectful, collaborative, accountable, and service-oriented workplace culture.
• Ensure performance and conduct matters are handled fairly, professionally, and consistently.
• Maintain effective communication with employees, remote professionals, and leadership.

Client Relationship Management and Business Development Support

• Participate in introductory, discovery, strategy, and planning meetings with prospective and existing clients.
• Understand client business needs, staffing requirements, culture, technology, schedules, and performance expectations.
• Explain the organization's recruitment, onboarding, employment, and ongoing support model.
• Translate client requirements into clear recruitment and operational specifications.
• Maintain effective communication between clients, executive leadership, and Kenya operations.
• Provide senior-level oversight of client relationships and client service activities.
• Participate in significant client reviews, escalations, and strategic discussions.
• Monitor client satisfaction and identify opportunities to strengthen relationships and support business growth.

Recruitment and Candidate Management

• Develop recruitment and sourcing strategies based on client requirements.
• Oversee candidate sourcing through LinkedIn, job boards, professional networks, referrals, and other appropriate channels.
• Develop or review job descriptions and candidate requirements.
• Review applications, resumes, and shortlisted candidates.
• Conduct or participate in candidate screening and interviews.
• Develop or review interview questions and assessment criteria.
• Ensure candidates are evaluated consistently against established requirements.
• Review assessment results and support candidate selection decisions.
• Ensure shortlisted candidates have accurate and professionally presented resumes, profiles, portfolios, videos, and other required materials.
• Communicate role expectations, working arrangements, compensation structures, and employment requirements clearly to candidates.

Client Interviews and Placement Coordination

• Coordinate candidate interview schedules, invitations, meeting links, and instructions.
• Prepare candidates for client interviews and ensure they understand relevant expectations.
• Participate in client interviews and post-interview discussions where appropriate.
• Gather client feedback and coordinate next steps promptly.
• Maintain accurate records of interview outcomes, decisions, and follow-up actions in designated systems.
• Ensure selected candidates transition smoothly from recruitment to placement.

Contracts, Onboarding and Placement Launch

• Ensure required client and employee documentation is completed before placement.
• Coordinate employment and service agreements and related documentation.
• Confirm working hours, responsibilities, reporting arrangements, systems, and communication expectations.
• Ensure technology, equipment, connectivity, accounts, and other onboarding requirements are in place.
• Conduct or participate in onboarding sessions.
• Ensure remote professionals understand their roles, client expectations, company policies, schedules, and reporting structures.
• Coordinate communication between clients, remote professionals, Recruiting, Human Resources, and Client Concierge teams during the placement launch.
• Follow up after placement to support a successful transition and identify any early issues.

Employee Performance and Professional Development

• Establish effective systems for monitoring employee and remote professional performance.
• Work with managers and clients to address performance concerns and determine appropriate interventions.
• Ensure significant performance matters are appropriately documented.
• Coordinate coaching, training, performance improvement, reassignment, or replacement where necessary.
• Lead or oversee signifi