Driver Success Specialist
How to apply
Send your CV and cover letter to:
Subject: Driver Success Specialist – Your Name
Job type
Full Time
Qualification
BA/BSc/HND
Location
Nairobi
Deadline
Not specified
Job description & requirements
Responsibilities
- Coordinate driver onboarding and conduct induction sessions covering company policies and platform usage.
- Organize ongoing training programs focused on professionalism, safety and high-quality customer service.
- Build strong driver relationships through regular communication and retention-focused engagement initiatives.
- Gather and share driver feedback with management to drive continuous operational improvements.
- Serve as the primary point of contact for resolving driver inquiries, payment issues, and trip disputes.
- Monitor driver performance metrics, including acceptance rates and customer ratings, to provide targeted coaching. .
- Clearly communicate and validate performance targets, incentive programs, and earning opportunities.
- Collaborate with customer support and operations teams to address service gaps and driver availability trends.
- Ensure strict adherence to company policies, safety standards, and local regulatory requirements.
- Identify and flag non-compliance or disciplinary issues for further management action.
Requirements
- Demonstrate strong interpersonal and relationship management skills to foster a positive driver community.
- Exercise excellent communication and conflict resolution abilities when handling disputes.
- Apply a high level of empathy and emotional intelligence to driver interactions.
- Maintain a proactive approach to problem-solving and operational responsiveness.
- Utilize basic data tracking and reporting skills to monitor and improve service quality.
- Exhibit the ability to influence without authority to drive performance and policy adherence.
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