Digital Marketing & Customer Service Assistant

About the Role

• Zuridesk is looking for a confident, tech-savvy and customer-focused Digital Marketing & Customer Service Assistant to join our team.
• This is an entry-level/early-career role for someone who has a good understanding of digital marketing, is comfortable using computers and business software, and has previous experience working in a call centre, contact centre, BPO or customer service environment.
• The successful candidate will support our digital marketing activities, engage potential customers, generate leads and conduct Zuridesk product demonstrations for businesses interested in improving their customer service operations.
• You will interact directly with business owners, managers and customer service teams, so you should be confident speaking to clients and able to explain technology in a simple and professional way.

Key Responsibilities

• Assist with digital marketing activities to generate leads for Zuridesk.
• Create and manage content for social media and other digital channels.
• Assist with online marketing campaigns and lead-generation activities.
• Identify and engage potential customers through digital channels, telephone and other outreach methods.
• Respond professionally to customer and prospect enquiries.
• Contact prospective clients and understand their business and customer service needs.
• Conduct Zuridesk product demonstrations for prospective customers.
• Explain Zuridesk's features and benefits clearly to potential customers.
• Follow up with prospects after product demonstrations.
• Maintain accurate records of leads, prospects, demonstrations and follow-ups.
• Assist with preparing marketing materials, presentations and product content.
• Support the team in converting leads into customers.
• Assist in tracking and reporting digital marketing and lead-generation activities.
• Learn and stay updated on digital marketing tools, customer service technology and CRM systems.

Requirements

• Diploma or Bachelor's degree in Marketing,Teaching, Digital Marketing, Business Administration, Communications, IT or a related field.
• Previous experience working in a call centre, contact centre, BPO or customer service environment is required.
• Must be of Age above 25 years.
• Basic to good practical knowledge of digital marketing.
• Good understanding of social media platforms and online marketing.
• Excellent spoken and written English,Kiswahili.
• Confident and professional when communicating with clients.
• Good interpersonal and customer service skills.
• Strong computer skills and ability to learn new software quickly.
• Comfortable using business applications, online tools .
• Comfortable presenting and demonstrating software to customers.
• Able to explain complex items in a simple and understandable way.
• Good organisational and follow-up skills.
• Self-motivated, reliable and willing to learn.
• Previous experience in software sales, product demonstrations, SaaS, CRM or technology-related customer service will be an added advantage.

The Ideal Candidate

We are looking for someone who is:

• Confident when speaking to customers and business owners
• Experienced in a call-centre or customer-service environment
• Interested in digital marketing
• Good with computers and technology
• Comfortable learning and demonstrating software
• Able to explain things clearly and patiently
• Professional and presentable
• Friendly and approachable
• Organised and good at following up with customers
• Willing to learn and grow with the company
• Not currently professionally engaged elsewhere

What You Will Be Working With

The successful candidate will help introduce businesses to Zuridesk, an all-in-one customer service platform that helps businesses manage customer communication and support.

You will learn how to demonstrate solutions including:

• Shared business WhatsApp
• Customer service ticketing
• Inbound and outbound calls
• Smart call routing
• Customer history and CRM
• Customer service reporting
• AI-powered customer assistance
• Contact-centre management and monitoring
• Training on the Zuridesk platform will be provided.

Who Should Apply?

• This position is suitable for someone who has already worked and gained some experience in a call-centre environment and wants to develop their career in digital marketing, technology and customer-facing business roles.
• You do not need to be an expert in every area. We are looking for someone with the right combination of customer service experience, communication skills, computer literacy and an interest in digital marketing and technology.