Customer Service Processor - Outbound Calls

What You Will Do

Customer Engagement

• Conduct outbound customer calls professionally and confidently.
• Gather, verify, and accurately document customer information.
• Build rapport through clear, professional communication and active listening.
• Maintain positive customer relationships while supporting business objectives.
• Escalate concerns through established channels when required.

Operational Excellence

• Complete assigned work accurately and within required timelines.
• Maintain complete and accurate records, documentation, and updates.
• Follow client requirements, operational procedures, and company policies.
• Demonstrate strong follow-through on assigned activities and customer interactions.
• Balance productivity, quality, and accuracy expectations.

Quality, Compliance & Accountability

• Consistently meet established quality and accuracy standards.
• Apply coaching and feedback to continuously improve performance.
• Protect confidential information and comply with security and compliance requirements.
• Demonstrate professionalism, integrity, accountability, and ownership at all times.

Team Contribution

• Participate actively in coaching sessions, team meetings, and development activities.
• Support team objectives through collaboration and knowledge sharing.
• Contribute to process improvement initiatives.
• Contribute to a positive, professional, and high-performing team culture.

What Does a Typical Day Look Like?

• As a Customer Service Processor, you will spend much of your day engaging customers by phone, gathering and verifying information, updating internal systems, following up on outstanding actions, and ensuring assigned work is completed accurately and on time.
• You will also navigate multiple systems, participate in coaching and quality reviews, and work closely with your team and leadership to maintain high standards of service and operational performance.

What Success Looks Like

Successful Customer Service Processors consistently:

• Conduct professional and effective customer interactions.
• Maintain high levels of accuracy and attention to detail.
• Demonstrate sound judgment when handling customer information and assigned tasks.
• Meet or exceed quality and productivity expectations.
• Demonstrate reliability, professionalism, and accountability.
• Maintain excellent attendance and punctuality.
• Demonstrate strong follow-through and ownership.
• Learn quickly and adapt to changing business needs.
• Apply feedback effectively and continuously improve.
• Contribute positively to team performance and workplace culture.

Who Thrives at SALIX?

You are likely to succeed in this role if you:

• Enjoy speaking with people and building professional relationships.
• Are comfortable making outbound calls as a core part of your day.
• Communicate clearly, confidently, and professionally.
• Have strong attention to detail and follow-through.
• Are organized and able to manage multiple priorities.
• Are dependable, disciplined, and accountable.
• Welcome coaching, feedback, and continuous improvement.
• Perform well in a structured, performance-driven environment.

Minimum Requirements

• Certificate, Diploma, or Degree from a recognized institution.
• Strong verbal and written communication skills in English.
• Basic computer proficiency and the ability to learn new software quickly.
• Strong organizational, problem-solving, and time-management skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Professionalism, integrity, and a customer-focused mindset.

Preferred Qualifications

The following will be considered an advantage:

• Previous customer service experience.
• Experience in a call centre or BPO environment.
• Experience in an outbound calling environment.
• Experience using CRM platforms or customer support tools.
• Bilingual proficiency in English and Spanish.